Trading online can be exciting, but it’s important to be reminded that there are risks involved. We encourage all our users to secure their accounts and trade responsibly to experience the best in online trading.
Here are some guidelines for a safe trading experience.
Securing your account
Use strong and varied passwords for your Deriv account, email, online banking, e-wallets, etc. Make it as difficult as possible for anyone to guess your passwords.
Use a secure web browser such as Google Chrome and always ensure it’s up-to-date. Security patches are included in the software updates of your browser.
To prevent unauthorised usage of your account, don’t share your login details with anyone. Keep your username, passwords, and PINs secure.
Install security apps such as antivirus and firewalls on your devices. Leading security apps are available in desktop and mobile versions.
Understand the risks of online trading. Never trade using borrowed money, or money you can’t afford to lose.
Use our demo account and trade with unlimited virtual funds. It’s the easiest way to learn how to use our products.
Set a limit for your losses and stick to it. Put aside some of your winnings to avoid losing all your money.
Trade wisely and don’t let your emotions influence your decisions. Don’t trade when you’re prone to bad judgement.
Trading limits and self-exclusion
Online trading is exciting but it can be addictive. There are various limits that you can set on your account to limit your trading activity.
Limit the amount of money you may trade within a specified period.
Limit the losses you may incur within a specified period.
Limit the amount of time you may trade in a session.
Exclude yourself from trading on our website for a definite or indefinite period.
How trading limits and self-exclusion work
The first three limits may only be removed or increased after 24 hours of receiving the notice. You must confirm that you wish to amend the limit.
There’s a minimum period of six months for self-exclusion. You have the option to extend it to a total of five years immediately without any cooling-off period.
When you’ve set your self-exclusion period, we will refund your account balance to you.
At the end of the self-exclusion period, the self-exclusion will remain in place until you take action.
If you do not wish to renew the self-exclusion and you make a request to trade again, there will be a cooling-off period of one day before you are allowed access to our site. Please note that email is insufficient and your request must be made by phone.
You may contact us to set or adjust your self-exclusion or trading limits.
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