How can we help?
General
Account
- How can I change my personal details?
- How can I change the currency of my account?
- Can I change my email address?
Deposits and withdrawals
- What payment methods can I use for deposits and withdrawals?
- How long does it take for my deposits and withdrawals to be processed?
- What is the minimum deposit or withdrawal amount?
Security
- Do I need to verify my Deriv account?
- How long does verification take?
- Why were my documents declined?
Complaints procedure
- What is a complaint?
- How can I submit a complaint?
- What information should I include when making a complaint?
Fraud prevention
- What is phishing?
- What are some best practices to avoid being phished/scammed?
- What are the main causes that can compromise my account?
Affiliate programme
- How do I sign up as an affiliate?
- Why should I join your affiliate programme?
- What type of commission plans do you offer?
IB programme
- How do I sign up as an introducing broker (IB)?
- Why should I join your introducing broker (IB) programme?
- How much do you pay in commission?
About Deriv
Platforms
Deriv MT5
- What is Deriv MetaTrader 5 (Deriv MT5)?
- What are the main differences between your digital options and CFD platforms?
- What are the differences between the MT5 Derived, Financial, and Swap-free accounts?
Deriv X
- What is Deriv X?
- What is the minimum / maximum I can deposit into my Deriv X account?
- What markets can I trade on Deriv X?
Deriv Trader
- What is Deriv Trader?
- What markets can I trade on Deriv Trader?
- What contract types do you offer on Deriv Trader?